Self Storage Finchley Privacy Policy
This Privacy Policy explains how Self Storage Finchley collects, uses and protects your personal data in line with the UK General Data Protection Regulation and the Data Protection Act 2018. It applies to all existing and prospective Self Storage Finchley customers and enquirers in our service area, including individuals, sole traders and representatives of corporate customers who use or consider using our storage services.
Who This Policy Applies To
This Privacy Policy applies to all Self Storage Finchley customers, past, present and prospective, located in our operating area, as well as visitors to our premises and people who contact us with enquiries about our services. By using our services or contacting us, you acknowledge that your personal data will be processed as described in this policy.
Personal Data We Collect
We collect and process different types of personal data depending on how you interact with us and which services you use. The data we may collect includes:
Identification data such as full name, date of birth and proof of identity documents shown to us for verification purposes. Contact details such as home and correspondence address, email address and other contact details you choose to provide. Contractual information such as storage unit number, contract start and end dates, rental terms, payment amount, deposit details and communication about your agreement. Payment and billing data such as payment method, billing address and transaction records processed via our payment providers. Security information such as CCTV images recorded on and around our premises, access control logs, entry and exit times and incident reports. Communication records such as enquiries, complaints, feedback and any correspondence with us by any channel. Vehicle information such as vehicle registration number if you use on-site parking or access-controlled areas.
We may also collect limited technical information when you visit our online services, such as the time and date of your visit and the pages you view, for security and operational purposes.
How We Collect Your Data
We collect personal data directly from you when you request a quote, make a booking, sign a storage agreement, make a payment, visit our site, contact us with a query or update your details. We may also collect data from third parties where lawful, for example from payment service providers in relation to completed transactions, from references where required for security or credit checks, or from authorities and enforcement bodies in connection with legal matters.
Lawful Basis for Processing
We process your personal data only where we have a valid legal basis under data protection law. Depending on the context, the lawful basis will be one or more of the following:
Contract: We process data that is necessary to enter into, manage and fulfil your storage contract, including setting up your account, providing access to your unit, administering payments and communicating with you about your agreement.
Legal obligation: We process data where we are required to comply with legal or regulatory obligations, such as tax, accounting, prevention of fraud and crime, and regulatory record keeping.
Legitimate interests: We process data where it is necessary for our legitimate business interests and where your interests and fundamental rights do not override those interests. This includes maintaining site security, operating CCTV for safety and crime prevention, managing our business operations, improving customer service, pursuing and defending legal claims and recovering debts.
Consent: In limited cases we may rely on your consent, for example if we send certain types of marketing communications where consent is required. Where we rely on consent, you have the right to withdraw it at any time.
How We Use Your Personal Data
We use the personal data we collect for the following purposes:
To provide storage services, including setting up and managing your account, granting access to the facility, administering your contract and handling any changes or renewals. To process payments, manage invoices, handle deposits and administer refunds where appropriate. To maintain the safety and security of our premises, customers and staff through access control systems, visitor logs, incident reporting and CCTV monitoring. To respond to your enquiries, provide customer support and communicate with you about your account, service updates and changes to this Privacy Policy or other terms. To manage our business operations, including internal administration, auditing, reporting, quality assurance and staff training. To comply with legal and regulatory requirements, respond to lawful requests from authorities and assist in the prevention and detection of crime, fraud or misuse of our services. To pursue or defend legal claims, recover unpaid fees and manage disputes.
Data Retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected and to meet legal, accounting or reporting requirements.
Customer and contract records are typically kept for the duration of your contract and for a number of years after it ends, to deal with queries, disputes, legal claims and tax obligations. Payment and billing records are kept for the period required under tax and accounting laws. CCTV footage and access logs are generally retained for a limited period necessary for security and investigative purposes, unless an incident requires us to keep the data for longer in connection with an investigation or legal proceedings. Communication records, such as emails, letters and enquiry notes, are retained for an appropriate period to manage our relationship with you and to handle any follow-up or complaints.
When personal data is no longer required, we securely delete or anonymise it in line with our data retention procedures.
Data Processors and Third Parties
We may share your personal data with carefully selected third parties who act as data processors on our behalf. These processors help us deliver our services and may include payment service providers who process card and other payments, IT and cloud service providers who host our systems and data, security and maintenance providers who support our access control, CCTV and building security systems, and professional advisers such as accountants, auditors, and legal advisers.
Where we use processors, we ensure that they are contractually required to protect your personal data, to use it only on our instructions and to implement appropriate technical and organisational security measures.
We may also share personal data with third parties who act as independent controllers, where required by law or where necessary to protect our rights or the rights of others. This may include law enforcement agencies, regulatory authorities, courts, or debt recovery and tracing agencies in connection with unpaid fees or legal claims.
International Transfers
Where any of our service providers process personal data outside the United Kingdom, we ensure that appropriate safeguards are in place to protect your data, such as using jurisdictions that have been recognised as providing an adequate level of data protection or implementing approved data protection clauses in our contracts with those providers.
How We Protect Your Data
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction or damage. These measures may include physical security for our premises, restricted access to systems and records, secure storage facilities, staff training and internal policies and procedures on data protection and information security.
Your Data Protection Rights
Under data protection law, you have a number of rights regarding your personal data. These include the right to request access to your personal data and to receive a copy of the information we hold about you, the right to request correction of any incomplete or inaccurate data we hold about you, the right to request deletion of your personal data in certain circumstances where there is no good reason for us to continue processing it, and the right to object to processing based on our legitimate interests where you feel it impacts your fundamental rights and freedoms.
You also have the right to request restriction of processing in certain circumstances, for example while we verify the accuracy of data, and the right to request that we provide your personal data in a structured, commonly used and machine readable format in certain situations, where technically feasible.
Where we rely on consent to process your data, you have the right to withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of processing carried out before the withdrawal.
To exercise any of your rights, you can contact us using the contact methods provided in your contract or on our official documentation. We may need to verify your identity before responding to your request.
Complaints and Contact
If you have any concerns about how we handle your personal data, you can raise them with us using the contact details provided in your agreement or other official communications from Self Storage Finchley. We will do our best to address your concerns. You also have the right to lodge a complaint with the relevant supervisory authority for data protection in the United Kingdom if you are not satisfied with our response.
Changes To This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or how we process personal data. Any changes will be made available through our usual communication channels. We encourage you to review this policy periodically to stay informed about how we protect your information.
