Self Storage Finchley Terms and Conditions of Service
These Terms and Conditions set out the agreement between Self Storage Finchley and any person or business using our storage facilities or related services, including removal and transport to or from our storage site. By placing a booking, signing a storage agreement, accessing the site or using any associated services, you agree to be bound by these Terms and Conditions.
Definitions and Interpretation
In these Terms and Conditions the following expressions have the meanings given below:
Customer means the person or organisation entering into an agreement with Self Storage Finchley for storage or related services.
We, Us, Our means Self Storage Finchley as the provider of storage and related services.
Unit means any storage unit, room, container or space allocated to the Customer by Self Storage Finchley.
Services means storage, access to storage units, removal and transport, handling, loading, unloading and any other services supplied by Self Storage Finchley.
Goods means all items, property and effects that the Customer stores with us or requests us to move or handle.
Agreement means the contract formed between the Customer and Self Storage Finchley, incorporating these Terms and Conditions and any service-specific documentation or schedules.
Scope of Services
Self Storage Finchley provides secure storage units and may offer associated services including, but not limited to, collection, removal, loading, unloading and transport of Goods to and from our storage facility. All services are subject to availability and may vary over time. Any removal or transport service may be carried out directly by us or by a third party acting on our behalf.
Booking Process
All bookings for storage units or related services must be made in advance. Bookings may be made online, in person or through other methods we make available. A booking is an offer by the Customer to use our Services in accordance with these Terms and Conditions.
Your booking is not confirmed until we have accepted it and issued a confirmation. We reserve the right to refuse any booking at our sole discretion. When booking, you must provide accurate information including your full name, contact details, billing details, required dates, approximate volume or nature of Goods and any specific access requirements.
For removal or transport services, you must provide accurate information about addresses, parking, access constraints, the number of items and any special handling needs. We may adjust our quotation or decline to provide a service if the information supplied is incomplete or materially inaccurate.
Any quotation for Services is an estimate only unless expressly stated otherwise in writing. We may revise a quotation if your requirements change, if access conditions differ from those described or if additional Goods or services are requested on the day.
Commencement and Duration of Storage
The storage Agreement commences on the date specified in the confirmation or, if earlier, when you first place Goods into a Unit or use our Services. Storage is provided on a periodic basis, typically weekly or monthly, as detailed in your confirmation or storage agreement.
The Agreement will continue until terminated by either party in accordance with these Terms and Conditions. You are responsible for ensuring that the Unit is vacated and all charges paid upon termination.
Payments and Charges
All charges for storage and related services, including removal and transport, are payable in accordance with the pricing notified to you at the time of booking or as subsequently agreed in writing. Unless otherwise stated, charges are exclusive of any applicable taxes, fees or levies, which you agree to pay in addition.
Storage fees are generally payable in advance for each billing period. Removal and transport charges may be payable in full in advance or partly in advance with the balance due on completion, as specified in your booking confirmation. We may require a deposit for storage, removal, transport or any other service.
Accepted payment methods will be notified to you. You must ensure that your chosen payment method has sufficient funds and remains valid for the duration of the Agreement. If payment is not received on time for any reason, we may suspend access to the Unit and withhold further services until all overdue amounts and any applicable late payment charges are settled.
We reserve the right to charge interest on overdue amounts at a reasonable commercial rate from the due date until the date of payment in full, as well as administrative fees for late or failed payments.
Cancellations and Amendments
You may cancel or amend your booking subject to the conditions set out in this section.
For storage services, you may usually cancel before the agreed start date. Where you cancel with reasonable notice, any prepaid storage charges for unused periods may be refunded or credited at our discretion, less any non-refundable fees or administrative costs. Where short notice is given, we may retain a portion of the initial payment as a cancellation fee.
For removal or transport services, you must provide us with as much notice as possible if you wish to cancel or change the booking date, time or scope of work. If you cancel within a short period prior to the agreed service time, we may charge a cancellation fee to reflect any costs and time reserved for you. If our team arrives at the agreed time and is unable to complete the work due to your act or omission, including lack of access, we may charge all or part of the agreed fee.
We may cancel or reschedule Services at any time due to circumstances beyond our reasonable control, including but not limited to extreme weather, safety concerns, mechanical failure, industrial action or unavailability of staff. In such cases we will attempt to offer an alternative date or a refund for services not provided but shall not be liable for consequential loss.
Use of Storage Units
You must use the Unit solely for the storage of Goods that you own or are otherwise lawfully entitled to store. You may not assign, sublet or share the Unit with any third party without our prior written consent.
You are responsible for locking the Unit securely and keeping your keys, access codes or entry devices safe. We are not responsible for the use of your access credentials by any person. You must comply with all site rules, health and safety regulations and any instructions reasonably given by our staff.
Units must not be used as offices, living accommodation, workshops, retail premises or for any purpose other than storage of permitted Goods. You must ensure that the Goods do not cause damage, nuisance or risk to the Unit, our facility, our staff, other customers or any third party.
Prohibited and Restricted Items
You must not store or request us to move or handle any of the following:
Any illegal items or substances, including stolen goods or items acquired unlawfully.
Explosives, firearms, weapons, ammunition or any flammable or combustible materials except for small quantities of common household items that are safe and lawful to store.
Compressed gases, chemicals, hazardous or toxic materials, asbestos, biological agents or any pollutant.
Perishable goods, live animals, plants or any item that may decay, attract pests or emit odours.
Cash, securities, high value documents, precious metals, jewellery of exceptional value or irreplaceable items that you have not adequately insured.
Any waste, refuse, contaminated material or items intended for disposal rather than storage.
We reserve the right to open a Unit where we have reasonable grounds to suspect storage of prohibited items, a risk to safety or a breach of law. We may remove, dispose of or report such items to the relevant authorities and you may be charged for any associated costs.
Customer Responsibilities
You are responsible for:
Ensuring that all information provided to us is complete and accurate.
Packing, wrapping and securing your Goods in a manner suitable for storage and transport.
Complying with all relevant laws, regulations and site rules while using the facility.
Maintaining appropriate insurance for your Goods, as our standard charges do not include insurance cover unless expressly stated.
Inspecting the Unit and notifying us promptly of any damage or concerns.
Liability and Insurance
Self Storage Finchley will take reasonable care to provide secure premises and competent services. However, we do not accept liability for loss of or damage to Goods except where caused by our negligence or breach of contract and then only to the extent set out in this section.
Our liability for loss or damage arising from any single event or series of related events shall be limited to a reasonable pre-agreed amount or, if none is agreed, to a fair market value cap having regard to the storage fees or service charges paid. We shall not be liable for any indirect or consequential loss, including loss of profit, loss of income, loss of opportunity or emotional distress.
We are not liable for loss or damage caused by events beyond our reasonable control, including but not limited to fire, flood, storm, vandalism, burglary, terrorism, war, civil commotion, industrial action or failure of utilities, provided we have taken reasonable precautions and complied with applicable regulations.
You acknowledge that self storage is undertaken at your own risk and that you are best placed to assess the value and importance of your Goods. You must arrange adequate insurance covering loss, theft and damage to your Goods during storage and any associated removal or transport. Unless expressly stated, our charges do not include cover for the value of your Goods.
Access, Security and Site Rules
Access to the site and Units is subject to our operating hours, security measures and any identification or verification procedures we may require. We may vary opening hours, close areas of the site or restrict access temporarily for maintenance, safety or security reasons.
You must not obstruct access ways, fire exits or shared areas and must observe all signage and instructions. Children and vulnerable persons must be supervised at all times. Smoking, vaping, open flames and consumption of alcohol or illegal substances are not permitted on site.
We may monitor the site using security systems including cameras. Such monitoring is for safety and security purposes and is carried out in accordance with applicable data protection law.
Waste, Cleanliness and Environmental Regulations
You are responsible for keeping your Unit clean and for leaving it in a good and tidy condition when you vacate it. You must not leave any items, packaging, pallets or waste in corridors, parking areas or common spaces.
Disposal of waste must comply with all applicable laws and regulations. You may not use your Unit or our site to store or dispose of waste, hazardous material or items intended solely for dumping. If we are required to remove, treat or dispose of any waste or unwanted items that you leave behind, you agree to pay all reasonable costs, charges, fines or penalties incurred as a result.
We may impose additional charges if units are left in an unclean state, if there is spillage or contamination or if special cleaning or decontamination is required. Where necessary, we may notify the relevant authorities of any environmental or waste related breach.
Termination and Right of Lien
Either party may terminate the storage Agreement by giving the period of notice specified in your storage agreement or, if none is specified, a reasonable notice period. Upon termination, you must remove all Goods, clean the Unit and pay all outstanding charges.
If you fail to pay any sums due or breach these Terms and Conditions, we may terminate the Agreement immediately and restrict access to the Unit. We have a lien over the Goods stored in the Unit for all sums due under the Agreement. If payment remains overdue after reasonable notice, we may sell or otherwise dispose of some or all of the Goods to recover the amounts owed and any costs of sale or disposal. Any surplus proceeds, after deduction of all costs and charges, shall be held for you.
Data Protection and Privacy
We will collect and process personal data about you for the purposes of managing your booking, providing Services, ensuring site security and complying with legal obligations. We will handle your personal data in accordance with applicable data protection laws and our internal policies. Your details will not be sold to third parties, but may be shared with service providers and authorities where necessary to provide Services or meet legal requirements.
Complaints and Dispute Resolution
If you are dissatisfied with any aspect of our Services, you should raise your concerns with us as soon as possible, providing full details and any supporting information. We will investigate and aim to resolve complaints promptly and fairly. If a dispute cannot be resolved informally, either party may pursue legal remedies available under the governing law.
Governing Law and Jurisdiction
These Terms and Conditions and any dispute or claim arising out of or in connection with them, the Agreement or the Services shall be governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
Changes to These Terms and Conditions
We may update or amend these Terms and Conditions from time to time to reflect changes in our services, operational requirements or legal and regulatory developments. The latest version will apply to new bookings and to ongoing Agreements after reasonable notice has been given. Continued use of the Services following any change constitutes your acceptance of the updated Terms and Conditions.
Severability and Entire Agreement
If any provision of these Terms and Conditions is found by a court or competent authority to be invalid or unenforceable, that provision shall be interpreted in a way that most closely reflects the parties original intention or, where this is not possible, shall be deemed deleted. The remaining provisions shall continue in full force and effect.
These Terms and Conditions, together with your booking confirmation and any additional written terms agreed between us, constitute the entire agreement between Self Storage Finchley and you in relation to the Services and supersede any prior understandings or representations, whether oral or written.
